Returns & Repairs
CUSTOMER RETURN/CREDIT MEMO POLICY
We appreciate your business and recognize that you may occasionally want to return product
A Return Materials Authorization (RMA) must be issued by one of our salespersons before any
Returned merchandise is subject to 15% restocking fee, unless it is defective or was shipped in
Due to the cost of administering returns, there is a $25.00 minimum, unless it is defective or was
No merchandise can be accepted for credit after six months from the original invoice date NO EXCEPTIONS.
WAREHOUSE SHORTAGES AND OVERAGES
Despite our best efforts, mistakes are sometimes made in filling orders. We honor shortages
If you do not receive all the merchandise that is listed on the packing slip, or you were sent
In accordance with our terms of sale, shortages must be reported within three (3) calendar days.
FREIGHT SHORTAGES/DAMAGED MERCHANDISE
All merchandise leaves our factory in perfect condition. If you do not receive all the boxes on
Please at this time also notify us so that we can initiate a trace or advise U.P.S. or the carrier of
In both instances the claim or trace must be made by YOU within three (3) calendar days.
All returns or repairs must be accompanied by a Return Authorization Form. Please download and fill out the below form to insure prompt repairs and returns. Thank You!