Returns & Repairs

CUSTOMER RETURN/CREDIT MEMO POLICY

We appreciate your business and recognize that you may occasionally want to return product
that you purchased from Apollo Sprayers Inc. In order to facilitate the prompt handling of your
return and to avoid any misunderstandings we have outlined our return policy below:

RETURNS

A Return Materials Authorization (RMA) must be issued by one of our salespersons before any
merchandise is returned. The sales person will need to know the original invoice number, date
of purchase and reason for the return in order to complete the RMA.

Returned merchandise is subject to 15% restocking fee, unless it is defective or was shipped in
error.

Due to the cost of administering returns, there is a $25.00 minimum, unless it is defective or was
shipped in error.

No merchandise can be accepted for credit after six months from the original invoice date NO EXCEPTIONS.

WAREHOUSE SHORTAGES AND OVERAGES

Despite our best efforts, mistakes are sometimes made in filling orders. We honor shortages
and claims with the expectations that overages will also be declared.

If you do not receive all the merchandise that is listed on the packing slip, or you were sent
product that is not listed, please notify our office immediately.

In accordance with our terms of sale, shortages must be reported within three (3) calendar days.

FREIGHT SHORTAGES/DAMAGED MERCHANDISE

All merchandise leaves our factory in perfect condition. If you do not receive all the boxes on
the bill of lading, or if ANY of the boxes are damaged, you must IMMEDIATELY notify U.P.S. or
the freight carrier and initiate a claim and/or trace.

Please at this time also notify us so that we can initiate a trace or advise U.P.S. or the carrier of
a pending claim. Time is of the essence!

In both instances the claim or trace must be made by YOU within three (3) calendar days.
FAILURE TO DO THIS COULD RESULT IN YOUR CLAIM BEING DENIED!

All returns or repairs must be accompanied by a Return Authorization Form. Please download and fill out the below form to insure prompt repairs and returns. Thank You!